Inbound Inventory Associate

Inbound

• Daily pickup of USPS mail from the mail room

• Maintain daily logs of incoming packages from all carriers

• Scan in, distribute, and notify Inventory Controllers and staff members of delivered mail/packages

Returns

• Process returns and upload documents

• Complete refund transactions of returned product

• Inspect returned product for damages and quantity discrepancies, and re-route damaged product accordingly

• Use RM and WMS software systems fluently

• Respond to returns related inquiries in a timely manner

• Communicate problems in a clear, concise way to other departments via Slack

• Collaborate closely with members of the Customer Support team to ensure smooth transfer of repairs

Inventory

• Develop familiarity with the company’s product line

• Label, sort, and stage incoming product

• Restock and organize all inventory locations daily, including moving items to designated storage areas. May be required to squat, frequently bend, or utilize a step stool to retrieve stock located at various heights

• Perform daily cycle counts

• Investigate and resolve inventory discrepancies

• Ensure damaged goods are flagged and removed from inventory

• Work with the rest of the team to ensure inventory accuracy

• Support receiving, picking, and shipping teams with inventory related questions or issues

• Must be able to work independently

• Must keep a clean and organized work station

• Some tasks require the ability to stand for prolonged periods of time with occasional walking; while other tasks require the need to sit for 75% of your shift; you will need to use both hands and wrists for repetitive motion

• Promote a respectful environment through collaborative teamwork and maintaining personal ownership of results

• Willingness to support various teams to assist with operational needs

• Basic mathematical and computer skills required

• Works with a sense of urgency and responsibility

• Strong attention to detail, especially with small items and precise counts

• Strong verbal and written communication skills

• Strong problem-solving skills

• Proficient in Google Suite

• Able to lift boxes up to 30 lbs

• Maintains regular attendance and timeliness

• A love of jewelry and experience with either making jewelry or working for a jewelry company is a plus!